Refund policy

Products purchased from Cannara Swag Shop may be returned or exchanged in their original condition within 30 days upon the receipt of your item(s) for a refund. Shipping charges will not be refunded and you are responsible for shipping costs related to your return or exchange. You may exchange an item within 30 days of the receipt for another item or store credit.  Product must be returned in its original condition. If you plan to return or exchange an item, first notify us by email at swagshop@cannara.ca.  Please include your order number and reason for the return with your package.   

Returns and exchanges must be shipped to:

Cannara Swag Shop Returns

333 Blvd Decarie Suite 200

Montreal, Quebec

H4N3M9

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take the appropriate next steps.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at swagshop@cannara.ca.